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Privacy Policy

BLASAI Software S.L.U. — Tax ID (CIF): B75985614

This is an English translation provided for convenience. In case of any discrepancy, the Spanish version prevails.

1. Data controller

  • Identity: BLASAI Software S.L.U.
  • Tax ID (CIF): B75985614
  • EU VAT number: ESB75985614
  • Address: Calle Bonifacio Alfonso 18 2, 16001 Cuenca, Spain
  • Contact email: soporte@blasai.com

2. Data we collect and why

We collect data in three situations, and only these three:

a) When you write to us

  • Name and contact details (email, phone): to handle your enquiry or request.
  • IP address and an excerpt of the message (120 characters): solely to filter spam and temporarily block mass senders. The form receives automated spam every day and would be unusable without this filter.

b) When you download our software

  • IP address, browser, language and referring page, together with the network name associated with that address and the organisation it is assigned to, according to public Internet registries.
  • The purpose is to know which organisations download the software, control its distribution and detect automated downloads. No profile of any individual is built.

c) When you report an issue from REMUDA

  • Details of the person reporting: email (optional), computer name, operating system, program version and the organisation they belong to.
  • Description, log file and up to three screenshots attached voluntarily, so the issue can be reproduced and resolved.
  • If a screenshot or log contains case data, you can request its immediate deletion by writing to soporte@blasai.com. Each image can be deleted individually.

No profiling or automated decision-making takes place.

3. Legal basis

  • Consent of the data subject when they contact us voluntarily (Art. 6(1)(a) GDPR).
  • Legitimate interest (Art. 6(1)(f)) to handle enquiries, protect the form against spam and control the distribution of the software.
  • Performance of a contract (Art. 6(1)(b)) for the technical support provided to organisations that have REMUDA installed.

4. Data retention

  • Technical logs (IP addresses of contacts and downloads): 12 months, after which they are deleted automatically.
  • Temporary spam block: 24 hours.
  • Support issues, with their logs and screenshots: until they are resolved and deleted, or earlier if the data subject requests it.
  • Enquiries received: as long as needed to handle them and, where applicable, for the legally required period.

5. Recipients

Data is not disclosed to third parties unless required by law.

No international data transfers take place. This site loads no third-party resources: fonts, icons and libraries are served from our own servers, so your browser does not connect to any other domain when visiting these pages. We do not use analytics, advertising or embedded social media either.

The servers hosting the site are located in the European Union.

6. Your rights

You can exercise the following rights by emailing soporte@blasai.com:

  • Access: know what data we process.
  • Rectification: correct inaccurate data.
  • Erasure: request deletion.
  • Objection: object to processing.
  • Portability: receive your data.
  • Restriction: restrict processing.

You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

7. Security

BLASAI Software S.L.U. applies appropriate technical and organisational measures to keep data secure and prevent its alteration, loss or unauthorised access.

Last updated: September 2026